Return Policy

At zojlru, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Window
You may return most new, unused items within 30 days of delivery for a full refund.

2. Conditions for Return
To be eligible for a return, the item must:

• Be unused and in its original condition
• Include all original packaging, manuals, accessories, and parts
• Be accompanied by proof of purchase (e.g., order number or receipt)

3. Non-Returnable Items
We do not accept returns on:

• Used or damaged products not caused by manufacturing defects
• Items returned without original packaging
• Final sale or clearance items (if labeled as such at time of purchase)

4. Return Process
To initiate a return, please contact our customer service at [email protected] with your order number and reason for return. We will provide return instructions and a return shipping address.

5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to your original method of payment.

6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no extra cost.

Contact Us
If you have any questions about our return policy, please reach out to us:
📧 Email: [email protected]
📞 Phone: +1 (561) 349-5033

Thank you for shopping with zojlru!